Customer Administrator

This is the person assigned as SDH Administrator when the customer is registered. Additionally, they also acquire the role of Company Administrator.

Their responsibilities include:

  • Completing the Datos of the Company/Companies from the Empresas page and editing the general Datos of each Company record. If the Customer has more than one Company, you can view them on the Clientes Page, and you must complete the data for all of them.

  • Signing the SDH Agreements.

  • Signing the AEAT Collaboration Agreement or managing the Company’s own AEAT Seal Certificate if no agreement is signed.

  • Registering new users.

  • Managing the Authentication Certificate for the SDH API.

From the Customers page of the SDH website, the Customer Administrator can:

  • Edit the Customer’s general data using the Editar button.
    RolCustomer

  • Register new users using the Añadir button.
    RolCustomer

  • Manage the Authentication Certificate for the SDH API:

    • The most convenient option is to download it directly from SDH.
      RolCustomer If required by the Billing Software, the certificate serial number can be obtained from the Customer record:
      RolCustomer

    • It is also possible to manage the Customer’s own certificate, in which case its fingerprint must be registered by editing the Customer record.
      RolCustomer

Remember that the correct SDH API URL must be configured in the Billing Software depending on the environment:

  • Production (Real), where the SDH Administrator registers Companies.
  • Development/Test, where Distributor, Company, and User data is periodically synchronized from Production.
    In this environment, data editing is generally not allowed, and SDH Agreement or AEAT Collaboration Agreement signatures must not be performed.

Obtaining the Certificate for Authentication:

  • For testing a Company’s Billing Software, the certificate must be managed from the Production (Real) environment.
  • For Software Developers testing SDH integration, it must be obtained from the Development/Test environment.
    In certain cases (e.g. Cloud Software), and with the approval of the SDH Administrator, the same certificate may be reused for customers.